Help & FAQ

Welcome to the Awesmatic Help & FAQ section. We're here to provide you with answers to common questions and assist you in making your shopping experience as smooth as possible. If you have any additional questions or need further assistance, please don't hesitate to contact us. Your satisfaction is our priority.

Frequently Asked Questions:

• How does same-day delivery work?

• Same-day delivery is available for orders placed before 2PM on regular business days (Monday through Friday). Simply select the same-day delivery option during checkout, and our team will ensure your order reaches you promptly within the tricity area.

• What brands do you carry?

• We proudly offer a wide selection of trusted beauty and personal care brands. You can explore our brands by visiting the "Brands" section on our website.

• Are the products on your website authentic?

• Yes, all products on Awesmatic are sourced directly from authorized distributors and are 100% authentic. We take quality assurance seriously.

• How can I track my order?

• Once your order is processed and shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status and location of your package.

• What is your return policy?

• Details about our return policy can be found on our Return Policy page. We strive to make the return process as convenient as possible for our customers.

• Do you offer international shipping?

• At this time, we primarily offer shipping within the tricity area. For more information about shipping, please refer to our Shipping Policy.

Getting Help:

If you require assistance beyond what's covered here or have specific questions about products, orders, or anything else, please feel free to contact our customer support team. We are available to assist you and ensure you have a pleasant shopping experience.

Privacy and Security:

Your privacy and security are of utmost importance to us. For information on how we handle your data and ensure your online safety, please review our Privacy Policy and Security Measures.

Stay Connected:

Don't miss out on the latest beauty trends, promotions, and updates. Stay connected with us on social media by following us on Facebook, Instagram, and Twitter.

Thank you for choosing Awesmatic for your beauty and personal care needs. We appreciate your trust in us, and we look forward to serving you.